1.How long it will take to get the quotation?
--We usually give reply within 24 hours after getting your inquiry. If you are urgent to get the quotation, please feel free to call or tell us by email, then we can reply you as the first priority.
2.What information do you need,if i need to get a quotation from you?
--Output paper type;Capacity(tons/24hours);Output paper weight(gram/m2)
3.How long is your Warranty?
--All our products come with a one-year warranty. We will continue to provide consultation and spare parts after the warranty period.
We offer a one-year warranty on any parts or accessories that are damaged during proper operation and not due to human error within one year of receipt of our machine. After the one-year warranty, spare parts and damaged parts will be charged at cost.If a machine malfunctions, we are committed to resolving the issue promptly and helping customers resume production as quickly as possible.
4. What's the payment terms?
--30% initial payment when place your order, 70% balance payment before shipment.
5.How about your machine quality, we are worry about the quality?
--Shilong Machinery Manufacturing Co., Ltd. is a mature brand in china, 30 years manufacturing experience of different kinds of paper machines. We strictly manufacture and manage.And can match all the CE standard . Our paper machine is running well in more than 20 countries.
6. Could your engineer teach and train our worker and stay in our factory for long time?
--Yes, we will send rich practiced experience engineers to your country to install and test the machine and train your workers, but you should pay them salary.